Automate Processes
Collect data to complete your existing forms or fully automate processes using APIs.
Omni-channel and Accessible
Serve your citizens whenever and however they want, using their existing technologies. Ensure Accessibility by supporting multiple access channels whilst falling back on human intervention when necessary.
Decrease staff workload
Help citizens to self-serve and enable your staff to use their experience and apply their skills to higher value interactions.
About
Citizen-Centric
It is not about simply deploying a chatbot. The key to enabling citizens to self-serve is to ensure there are efficient processes and a way to access them. The Local Authority Automation Robot has a library of common processes and enables the citizen to use them via their channel of choice.
The human touch
In the event of complex or unsatisfactory interactions, a handover to your existing, knowledgeable staff is actioned. All interactions are stored for later review and used to improve the model.
Features
Powerful and Smart
The Local Authority Automation Robot has been created by aggregating the best leading-edge intelligent assistants deployed across the Public Sector since 2015.
Data Integration
Empower your Automation Robot by connecting existing databases, spreadsheets and other data sources
Exploit the power of AI
Natural Language Understanding enables your Automation Robot to identify your citizen intentions
Low Risk
Created with the power of IBM Watson Assistant so you can rely on high availability and stringent security
Approach
Simple Deployment and Integration
The Local Authority Automation Robot is deployed as a simple plug-in to most content management systems. You have full access to a wide range of APIs that enable you to create custom integrations.
The service can also be easily integrated with your telephone and instant messaging services and feature voice-to-text and text-to-voice capability.
Process Library
Quickly onboard departments by using the pre-defined Process Library which contains over 80 common, citizen-centric processes.
Enabling Local Context
Many of your responses will likely need to provide a local context. This can be provided by editing the pre-defined responses or by working with our team of local government experts.
Contact Us
+44 (0)2392 160640
contact@kn-i.com
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Get Started
If you have a department or a service that you know would benefit from the Local Government Automation Robot then schedule a chat now. Otherwise register to be kept up to date.