What This Notice Covers

This privacy notice tells you what to expect when KnowNow Information Ltd. & associated brands (for example Consentua) collects personal information. It explains how we use your personal data and your rights in relation to that data (Link1)

An addendum to this document covers the use of the Local Government Automation Robot (eLGAR Link)

The information that Knownow Information Collects

Click here for more information (link2)

KnowNow Information collects information about you from a variety of sources, including:

• Information we collect from you directly.
• Information we collect about you when you call us, visit our sites, use our mobile applications or services, or view our online advertisements.
• Information we collect about you from other sources, such as social media, public and commercially available sources.

All the information KnowNow Information collects about you may be combined to improve our communications with you, and to develop world-class products and services.

Use of cookies by KnowNow Information

You can read more about KnowNow Information use cookies on our cookie page

Uses & Information Sharing

KnowNow Information uses the information we collect for KnowNow Information business purposes such as:

• To provide the services you request.
• To tell you about KnowNow Information services and those offered by our carefully selected business partners.
• To manage our websites and services that we provide.
• We do not sell your personal information to marketing companies.
• We keep your data within the European Union (EU) or countries with EU adequacy status.

We may share your information:

• With our suppliers for the provision of professional services, but only if the business client has granted consent.
• With our third-party service providers who perform KnowNow Information business operations on our behalf, with your consent.  
• As part of a sale of a KnowNow Information brand to another company.
• To protect and defend KnowNow Information (including enforcing our Terms and Conditions).
• When required by law and/or government authorities.
• You have the right not to provide personal information to KnowNow Information. This may mean KnowNow Information is not able to provide the services you request or to tell you about other services offered by KnowNow Information. (Link3)

Your Choices

• You can stop receiving promotional email or postal communications from KnowNow Information by following the instructions in those messages or through this Privacy Notice.
• You have the right to withdraw your consent for the processing of your personal data by KnowNow Information.
• You have the right to have your personal data erased (right to be forgotten), KnowNow Information will make every reasonable effort to remove any reference to your personal data if they have shared it with any 3rd party in the course of their usual business processes.
• You have the right to have your personal data transferred to another company and KnowNow Information will make every effort to comply with your request.
• You have the right to raise any concerns to the processing or use of your personal data by KnowNow Information to an appropriate data protection authority.
• You have the right to review personal data KnowNow Information hold on you if this does not impact on other individuals rights and freedoms. (Link4)

Links To Third Party Sites And Social Media

Click here for more information (Link5)

KnowNow Information sites may include links to third-party sites. KnowNow Information does not control these third-party sites, and we encourage you to read the privacy policy of every site you visit.

KnowNow Information sites may also have “plugins” (such as the Facebook “Like” button) to third-party sites or offer login (such as login with Facebook) through a third-party account. Third-party plugins and login features, including their loading, operation and use, are governed by the privacy policy and terms of the third-party providing them.

Important Information

KnowNow Information is committed to working with clients and data protection authorities to resolve any privacy concern.

KnowNow Information complies with EU data protection laws.

Contact

You can contact KnowNow Information from the homepage below

(Link to contact)

This Privacy Notice

This notice is reviewed by KnowNow Information on a regular basis and should be checked by individuals for the latest updates.

Last update: 01/08/2024

Addendum

Privacy Policy for Local Government Automation Robot (eLGAR)

Effective Date: August 1, 2024

Introduction

Local Government Automation Robot (“eLGAR,” “we,” “our,” “us”) is committed to protecting the privacy of our users (“you,” “your”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp-based application to access government services. By using the app, you agree to the terms of this Privacy Policy.

Information We Collect

• Personal Information: We may collect personal information that you voluntarily provide to us, such as your name, phone number, and any other information you choose to share during interactions with our app.
• Service Usage Data: We collect information related to your use of government services through the app, such as the types of services accessed and interaction history.
• Automatically Collected Information: We may automatically collect certain information about your interactions with our app, including log data, usage patterns, and device information.

How We Use Your Information

We use the information we collect for various purposes, including:

• To provide and maintain access to government services.
• To improve our app and develop new features.
• To analyze usage and trends to enhance user experience.
• To communicate with you, including responding to your inquiries and providing support.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as required by law or to protect our rights. We may share information with government agencies to facilitate the services you request.

Data Security

We implement reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

Your Rights

You have the right to access, update, and delete your personal information. If you wish to exercise these rights, please contact us using the information provided below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our platform. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

• Data Protection Officer: Chris Cooper
• Email: chris.cooper@kn-i.com
• Address: Halpern House, 1-2 Hampshire Terrace, Portsmouth, PO1 2QF, United Kingdom

Legal

Registered in England and Wales with Company Number 8781104

Privacy Policy