IBM Silver Partner

Driven by our desire to provide cutting-edge AI technologies for our customers, we are excited to announce that KnowNow Information has achieved IBM Silver Partner status. This prestigious recognition is a testament to our commitment to delivering innovative and high-quality solutions to our customers.

As an IBM Silver Partner, we join a select group of organizations recognized for their expertise and excellence in deploying IBM solutions. This partnership allows us to leverage IBM’s powerful watsonx AI technologies, including watsonx.assistant, watsonx.discovery, and watsonx.orchestrate, to provide unparalleled value to our clients as well as to enhance our own offerings.

In the last few weeks, Chris, our CTO, Ashik, our Data Analyst, and I have all been awarded the IBM badges for watsonx Technology Sales Intermediate and watsonx Sales Foundation. These credentials demonstrate our ability to work with our clients and deliver cutting-edge solutions that drive efficiency, innovation, and competitive advantage.

Why Partner with IBM?  

Our customers need a robust, scalable, and ethical approach to the adoption of AI. Partnering with IBM allows us to provide just that. IBM’s watsonx AI technology avoids the use of copyrighted material in their models, ensuring a more ethical and legally sound solution. This approach provides our customers with much greater flexibility in how these models are used, significantly reducing the risk of future legal issues associated with inappropriate use of intellectual property.

IBM’s Granite foundation models aren’t just powerful; they are built with transparency and trained on trusted data. This commitment to integrity and reliability aligns perfectly with our goal of delivering AI solutions that drive efficiency, innovation, and competitive advantage for our clients. It is important to note that the biggest AI models are not always the most appropriate for enterprise use. IBM’s approach emphasises creating models that are specifically tailored to the needs of businesses, ensuring they are practical, scalable, and suitable for enterprise environments. This philosophy aligns perfectly with our goal of delivering AI solutions that drive efficiency, innovation, and competitive advantage for our clients.

What This Means for Our Customers

Our new status as an IBM Silver Partner brings a host of benefits that will significantly impact our ability to serve our clients better. Here’s what it means for you:

• Access to Advanced Technologies: As an IBM Silver Partner, we have access to the latest IBM technologies, including the powerful watsonx AI stack. This enables us to create sophisticated AI solutions tailored to your specific needs, enhancing both customer-facing interactions and back-office processes.

• Enhanced Support and Resources: Our partnership with IBM provides us with enhanced support and resources, ensuring that we can offer you the best possible service and quickly address any challenges that arise.

• Innovative Solutions: With IBM’s tools and technologies at our disposal, we can develop and integrate advanced solutions that drive efficiency, innovation, and growth for your business. This includes using watsonx.discovery to automate data analysis and watsonx.orchestrate to streamline workflows.

Our End-to-End Data Management Capabilities  

This partnership, combined with our collaboration with Vokse, enables us to offer a comprehensive, end-to-end approach to data management, with a strong focus on AI integration.

• Strategy: Utilizing the KnowNow Data Management Canvas, we help you develop a robust data strategy that aligns with your business goals.

• Discovery: Leveraging our partnership with Vokse, we uncover valuable insights and opportunities within your data. IBM watsonx Discovery plays a crucial role in automating the analysis of unstructured data.

• Analytics: Led by Ashik, our analytics capabilities allow you to make data-driven decisions and optimize your operations.

• AI Integration: With the IBM watsonx AI stack, including watsonx.assistant, watsonx.discovery, and watsonx.orchestrate, we can implement AI solutions that transform your data into actionable intelligence, driving innovation and competitive advantage. These technologies also power our own software solutions, such as Entelligently and eLGAR, enhancing their functionality and user experience.

Looking Ahead

We are excited about the opportunities this partnership opens up for both KnowNow Information and our clients. Here’s what you can expect moving forward:

• Innovative Projects: We are looking to create a large model of business processes used by local government so that we can quickly automate operations in areas like Planning or Business Development.

• Enhanced Customer Engagement: We are now offering workshops in the adoption of AI technologies as well as intermediate workshops on how you can integrate AI into your existing services or processes.

• Continued Excellence: Our commitment to delivering exceptional value remains unwavering, and we look forward to collaborating with you on your journey to success, utilising advanced AI to meet and exceed your needs.

IBM watsonx Solutions Overview  

• watsonx.assistant: A conversational AI tool designed to create responsive, intelligent chatbots and virtual assistants for customer service, sales, and support, enhancing user interactions with natural language understanding.

• watsonx.discovery: An AI-powered data analysis tool that automates the extraction and analysis of unstructured data, helping businesses uncover actionable insights and make informed decisions.

• watsonx.orchestrate: A workflow automation solution that integrates AI to streamline and optimize business processes, reducing manual effort and improving efficiency.

• watsonx.ai: An AI development and deployment platform that enables the creation, training, and management of AI models, supporting various AI use cases and applications.

• watsonx.data: A data management solution that provides robust tools for managing, analysing, and governing data, ensuring data integrity and facilitating data-driven decision-making.