Insights

Perspectives on data, AI and connected software from KnowNow.

22 March 2023 · David Patterson · Chatbots

Natural Language Understanding and Government Chatbots

In this blog post, I look at the advantages of using NLU to process citizen inquiries and the challenges that arise when using NLG to provide definitive answers.

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16 August 2018 · Chris Cooper · Chatbots

How I built a Watson chatbot during work experience

I built an IBM Watson chatbot during the four weeks I spent with KnowNow Information. From scratch… Everything! Want to know how? Building a Watson chatbot My name is Solly Welch. Today is my last day at KnowNow and safe to say that I am leaving with a lot more knowledge and understanding of IBM's […]

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