Collect data to complete your existing forms or fully automate processes using APIs.
Omni-channel and Accessible
Serve your citizens whenever and however they want, using their existing technologies. Ensure Accessibility by supporting multiple access channels whilst falling back on human intervention when necessary.
Decrease staff workload
Help citizens to self-serve and enable your staff to use their experience and apply their skills to higher value interactions.
It is not about simply deploying a chatbot. The key to enabling citizens to self-serve is to ensure there are efficient processes and a way to access them. The Local Authority Automation Assistant has a library of common processes and enables the citizen to use them via their channel of choice.
The human touch
In the event of complex or unsatisfactory interactions, a handover to your existing, knowledgeable staff is actioned. All interactions are stored for later review and used to improve the model.
Powerful and Smart
The Local Authority Automation Assistant has been created by aggregating the best leading-edge intelligent assistants deployed across the Public Sector since 2015.
Empower your Automation Assistant by connecting existing databases, spreadsheets and other data sources
Exploit the power of AI
Natural Language Understanding enables your Automation Assistant to identify your citizen intentions
Created with the power of IBM Watson Assistant so you can rely on high availability and stringent security
Simple Deployment and Integration
The Local Authority Automation Assistant is deployed as a simple plug-in to most content management systems. You have full access to a wide range of APIs that enable you to create custom integrations.
The service can also be easily integrated with your telephone and instant messaging services and feature voice-to-text and text-to-voice capability.
Quickly onboard departments by using the pre-defined Process Library which contains over 80 common, citizen-centric processes.
Enabling Local Context
Many of your responses will likely need to provide a local context. This can be provided by editing the pre-defined responses or by working with our team of local government experts.
+44 (0)2392 160640
If you have a department or a service that you know would benefit from the Local Government Automation Assistant then schedule a chat now. Otherwise register to be kept up to date.