Chatbots for Local Government

up to 90% of citizen enquiries answered with 24/7 availability


Local Authorities are under increasing pressure to improve citizen services. Citizens now expect service providers to support them around the clock. Your customer service agents are being asked to serve more citizen enquiries and most of their time is taken up dealing with repetitive, mundane enquiries.

Sound familiar?

Chatbots for Local Government

We will work with you to help your authority deploy an intelligent agent which already has a large number of common enquiries. Try some questions in the chatbot above such as…

  • How do I submit a planning application?
  • What can I recycle?
  • Do I have to pay business rates?
  • How do I register to vote?